Q1:Where are you located and how can I visit your factory?
A1:Our company is located in Xingtai city of Hebei Province ,which is very near to Beijing.
You are warmly welcome to visit our company to see our real factory and workshops ,our product quality ,production ability and whole production process.
Q2:How about the quality of the products?
A1:We have more than 20years of machinery manufacturing experience .All of our machines are manufactured strictly according to the national and international standards ,we take a test on each equipment before delivery .You can also use Trade Assurance by Alibaba for product quality protection ,on-time shipment protection and payment protection.
Q3:How about the price?
A1:We are the factory ,lowest price in China.
Q4:What is the warranty period and what kind of after-sale service can you provide?
A1:The warranty period of our machines is one year ,and we have a professional after-sale service team to provide full technical support .We can promptly and answer your questions and solve your problems thoroughly.
Q4:Do you provide equipment operation training?
A1:Yes.We can send professional engineers to the working site for equipment installation ,adjustment ,and operation training.
All of our engineers have the passport ,It is also available for our customers to send their engineers for training.
Q5:How long is your lead time?
A1:Generally it is around 5-7 days if the goods is in stock .if there is no stock in warehouse, it will be about 10-20days,subject to the quantity you ordered.
Q6:What is your acceptable payment terms?
A1:T/T. We can start to arrange the production after 30% of total amount as deposit in advance ,the balance should be paid before shipment.
A2:Or By irrevocable L/C at Sight.
Q1: What is your main products and material supply?
A1: Our main products are standard bolts,Special Non-standard studs,wheel bolt,U bolt,dumpling machine, CNC Machining parts etc.
A2: Carbon Steel, 45#steel, Aluminum alloy,Stainless Steel, Brass, Copper ,Titanium alloy or according to your requirement.
Q2: When can I get the price?
A: We usually offer you a quotation within 12 hours, and the special offer is not more than 24 hours.Any urgent cases, please contact us directly by phone or send email to us.
Q3: What about the transportation and delivery date?
A: If the weight of goods more than 80kg,Normally we use shipment to transprot the orders. It is about 20-30days . If the weight of goods less than 80kg,or there are urgent, we can send the goods via air express,It is 3~5 days.
Q4: What's your packing?What to do in case of damaged goods during transport?
A1: Our Normal packing is bulking in Cartons, less than 20 kgs/carton, 48 cartons / pallet. Maching use wooden case.We also can pack products according to your requirement.
A2: To avoid any subsequent trouble regarding quality issue, we suggest you check the goods once you receive them. If there is any transport damaged or quality issue, don't forget take the detail pictures and contact us as soon as possible, we will properly handle it to make sure your loss to reduce to the smallest.
Q5: Can I get discounts?
A: Yes, for big order, frequent customers, we give reasonable discounts.
Q6: Do you have enough capacity?
A: Our production equipment is a new imported equipment. We have a group of skilled workers who have been working for more than 10 years. Their production experience is very rich and their skills are very skilled. The screws can be 30 million pcs/month. We have sufficient funds to ensure the normal operation of the factory.